--- title: "SUCCESS STORY: Guiding people with disabilities through a metro network" description: Guiding people with disabilities in a metro network? Discover our success story, from the pilot to the deployment on the whole RTM Marseille network. image: https://blog.evelity.com/hubfs/Metro%20of%20Marseillle%20-%20RTM.jpeg --- [![Logo Evelity](https://blog.evelity.com/hs-fs/hubfs/EVELITY%20LOGO%202025%20PNG%20HD%20WEB-1.png?width=440&height=149&name=EVELITY%20LOGO%202025%20PNG%20HD%20WEB-1.png "Logo Evelity")](https://www.evelity.com/en?hsLang=en) Open main menu Close main menu - [Our blog](https://blog.evelity.com/en) - [Our solution](https://www.evelity.com/en) - [👉 Shall we get in touch?](https://share.hsforms.com/1Sq_EwPvrRv2HXJ5raHCCzA5cn8v) - [English](https://blog.evelity.com/en/success-story-rtm-metro-marseille) - [Français](https://blog.evelity.com/fr/success-story-rtm-metro-marseille) English [Study](https://blog.evelity.com/en/tag/study) # SUCCESS STORY: Guiding people with disabilities through a metro network ![Mathieu](https://blog.evelity.com/hs-fs/hubfs/Linkedin%20Profil%20Pic%20-%20Mathieu.png?width=45&name=Linkedin%20Profil%20Pic%20-%20Mathieu.png) [Mathieu](https://blog.evelity.com/en/author/mathieu) [Share this blog post on Twitter](https://twitter.com/intent/tweet?text=I+found+this+interesting+blog+post&url=https://blog.evelity.com/en/success-story-rtm-metro-marseille) [Share this blog post on Facebook](http://www.facebook.com/share.php?u=https://blog.evelity.com/en/success-story-rtm-metro-marseille) [Share this blog post on LinkedIn](http://www.linkedin.com/shareArticle?mini=true&url=https://blog.evelity.com/en/success-story-rtm-metro-marseille) ![Evelity in the metro of Marseille with RTM](https://blog.evelity.com/hubfs/Metro%20of%20Marseillle%20-%20RTM.jpeg) Evelity has collaborated with RTM, the Marseille metro operator, to improve the physical accessibility of its 2 lines and 29 stations! Here is how the project went from the pilot phase to the deployment... ## The project's genesis The Régie des Transports Métropolitains or RTM operates the urban transport networks as well as complementary mobility services contracted by the Aix-Marseille-Provence Metropolis (AMP). Network operation and supervision, maintenance, security, marketing and after-sales service management, customer information, management of contactless ticketing systems deployed on other metropolitan transport networks, etc., are all carried out within the company as part of a permanent effort to achieve technological and economic performance in the service of customers and the local authority. Meeting the regulatory obligations regarding the reception of people with disabilities and improving the visitor's experience are therefore part of its remit. Today, there are 12 million people with disabilities in France. ## What are the problems and challenges? - Accommodation for disabled people's associations - Welcoming all types of disabilities to improve the visitor experience - To make travel safer - Improve the tourist attractiveness - Reduce the costs of disability management - Find an alternative to the quickly obsolete and non-dynamic signage - Improve its reputation with disabled people or with a lack of mobility With this objective in mind, RTM has launched a consultation for the acquisition of an all-disability guidance solution. To respond to this issues, Okeenea Digital launched its Evelity guidance solution to address the accessibility challenges faced by the RTM. As you can imagine, our solution was chosen.   From the pilot phase to full deployment, we explain how we implemented our Evelity solution in the Marseille metro 👇   [![RTM - SUCCESS STORY _EN (1)](https://blog.evelity.com/hs-fs/hubfs/RTM%20-%20SUCCESS%20STORY%20_EN%20(1).png?width=566&name=RTM%20-%20SUCCESS%20STORY%20_EN%20(1).png)](https://hubs.ly/H0Z_B_K0) [![ I'm interested! Read the story ](https://no-cache.hubspot.com/cta/default/8988079/a1b2d7c8-a4be-40d8-a4a4-2b820211a78d.png)](https://cta-redirect.hubspot.com/cta/redirect/8988079/a1b2d7c8-a4be-40d8-a4a4-2b820211a78d)   If you also want to improve the experience for all your visitors with disabilities, [contact us](https://share.hsforms.com/1UChS0vHUSNGgsC9QCCunbw5cn8v)!     ## Related Articles [![Why is Evelity to improve New York City subway’s inclusive mobility?](https://blog.evelity.com/hubfs/mobilit%C3%A9-inclusive-evelity-m%C3%A9tro-new-york-1080x675.jpg)](https://blog.evelity.com/en/why-evelity-improve-new-york-city-subway-inclusive-mobility?hsLang=en) [What the experts say](https://blog.evelity.com/en/tag/what-the-experts-say) ### [Why is Evelity to improve New York City subway’s inclusive mobility?](https://blog.evelity.com/en/why-evelity-improve-new-york-city-subway-inclusive-mobility?hsLang=en) Recently, we told you about our victory at the Transit Tech Lab Accessibility challenge with Evelity. Now, let’s discover all the details of this tremendous project on... ![Mathieu](https://blog.evelity.com/hs-fs/hubfs/Linkedin%20Profil%20Pic%20-%20Mathieu.png?width=45&name=Linkedin%20Profil%20Pic%20-%20Mathieu.png) [Mathieu](https://blog.evelity.com/en/author/mathieu) [Read More](https://blog.evelity.com/en/why-evelity-improve-new-york-city-subway-inclusive-mobility?hsLang=en) [![Lyon Medical University: an accessible campus!](https://blog.evelity.com/hubfs/98794659459.jpg)](https://blog.evelity.com/en/university-lyon-an-accessible-campus?hsLang=en) [Testimonials](https://blog.evelity.com/en/tag/testimonials) ### [Lyon Medical University: an accessible campus!](https://blog.evelity.com/en/university-lyon-an-accessible-campus?hsLang=en) Lyon's university medical campus was the scene of Evelity's first field tests in early 2019. At the initiative of this laboratory of experiments: the Institute of... ![Mathieu](https://blog.evelity.com/hs-fs/hubfs/Linkedin%20Profil%20Pic%20-%20Mathieu.png?width=45&name=Linkedin%20Profil%20Pic%20-%20Mathieu.png) [Mathieu](https://blog.evelity.com/en/author/mathieu) [Read More](https://blog.evelity.com/en/university-lyon-an-accessible-campus?hsLang=en) ![okeenea_logo_seul_noir_orange_rvb (1)](https://blog.evelity.com/hubfs/okeenea_logo_seul_noir_orange_rvb%20(1).png "okeenea_logo_seul_noir_orange_rvb (1)") **Okeenea** 6 rue des Aulnes Champagne-Aux-Monts-d'Or France [Legal Information](https://www.evelity.com/en/legal-information?hsLang=en) [Privacy Policy](https://www.evelity.com/en/privacy-policy?hsLang=en) [Follow us on Twitter](https://www.linkedin.com/company/okeenea/) --- [✉️ Contact us!](https://share.hsforms.com/1Sq_EwPvrRv2HXJ5raHCCzA5cn8v) #### 🖥️ Okeenea blogs : - [Le webzine de l'accessibilité (FR)](https://webzine.okeenea.com/?__hstc=59003250.18f9d0c1d0113d6f6634224c4aa2b15d.1617723540450.1626773360467.1626790375547.51&__hssc=59003250.19.1626790375547&__hsfp=4171576115) - [Inclusive City Maker (EN)](https://www.inclusivecitymaker.com/?__hstc=59003250.18f9d0c1d0113d6f6634224c4aa2b15d.1617723540450.1626773360467.1626790375547.51&__hssc=59003250.19.1626790375547&__hsfp=4171576115)